LIFE4: Southwest Airlines Catches an Onboarding Compliance Tailwind

Southwest Airlines Catches an Onboarding Compliance Tailwind

Event Link
Thursday 06 October
04:00 PM – 05:00 PM

One of the world’s largest airline carriers, Southwest Airlines, wants its employees to love the company as much as its customers do. But onboarding new hires in multiple states with paper processes can be a nightmare for both new hires and HR. With different forms for each state and requirements that change as often as weather patterns, every update can mean a big hit to HR’s budget, time and compliance goals. Shari Conaway and Angela Lockman will share how Southwest updated its onboarding processes to provide a more welcoming experience for new employees, while improving administration for HR. You’ll gain insight on how to centralize a compliant and engaging onboarding process through creativity and automation, even with decentralized hiring processes.


Shari Conaway

Director of People
Southwest Airlines


photo of Shari Conaway
Shari Conaway

Southwest Airlines embodies the principles of Servant Leadership, and Shari Conaway lives those out every day as the Director of People. In her current role, she is responsible for staffing, compliance, the Campus Reach Internship Program and the Drug & Alcohol Program. Shari learned her Leadership skills from the ground up, starting as a Recruiter and then holding several different positions leading up to her current role as Director – People. In her 22 years at Southwest, her focus has always been on leading, guiding, and serving both External and Internal Customers. Shari has over 25 years of Human Resources experience and has a passion for the airline industry and for Southwest Airlines. She leads her Team to hire the best Employees in the industry. Outside of work, Shari and her husband own Endurance House – Plano, and stays very active with her three grown children.

Angela Lockman

Vice President
Equifax Workforce Solutions


photo of Angela Lockman
Angela Lockman

Angela Lockman is responsible for the product management and product marketing team for the Pre-Employment Compliance portfolio at Workforce Solutions. Her high performing and innovative team played a key role in having I-9 Anywhere, Workforce Solutions’ first mobile offering, named a Top HR Product of 2015 by Human Resource Executive.. Her portfolio consists of the market leading products of I-9 Management and Work Opportunity Tax Credits offered through Compliance Center, where employers and their employees can also access other complex, compliance modules such as the State Compliance Solution, Onboarding, iW-4 and more. The UX along with insights powered by The Work Number give employers a higher confidence in their compliance and has provided an average 12 times ROI, reducing risk and improving tax savings. The experience for new hires is greatly improved, allowing them to get to work more quickly with a more favorable impression of the new employer.