TM1: Taking Talent Management From Antiquated to Innovative at White Castle

Taking Talent Management From Antiquated to Innovative at White Castle

Event Link
Wednesday 05 October
11:00 AM – 12:00 PM

As the nation’s first fast food hamburger chain, White Castle has cultivated a distinct position in the crowded segment. This family owned and operated business has a brand widely perceived as fun, vibrant and current, but with a long-standing history. White Castle boasts intensely loyal team members and notably lower turnover than industry norms. But until recently, White Castle’s HR function relied heavily on paper-based processes, making employee data fragmented and cumbersome to work with. Employee communications were limited, largely hard copy and messaging was conservative. Find out how White Castle selected and implemented a new talent management system that has taken its HR processes from antiquated to innovative. You’ll discover how new and modern performance management, market analysis and compensation management systems can create efficiencies and revitalize the HR function — enabling HR and business leaders to confidently make better decisions about talent.


John Kelley

VP & Chief People Officer
White Castle Management Co.


photo of John Kelley
John Kelley

John F Kelley III, Chief People Officer and Vice President of Training and Human Resources at White Castle System Inc., is responsible for leading the strategic human resources functions at White Castle and its subsidiaries, including White Castle Distributing. John joined the company in 1992 as a coordinator in the International Division and five years later moved to the Human Resources department as Training Manager. He was promoted to Director of Training in 2000 and to Senior Director of Training and Human Resources in early 2001. With the promotion to VP and CPO, he is now responsible for, training, organizational development, employee relations, compensation, corporate services, benefits, and is a co-leader of the executive council for White Castle. As a 4th generation family member, John’s natural passion for the business translates to a commitment to fostering the company culture of loyalty and putting people first.

Jacki Bassani

North America Leader, Data, Surveys & Technology
Willis Towers Watson


Jacki Bassani serves as the North America Leader for the Data, Surveys and Technology Line of Business at Willis Towers Watson. In addition to this leadership role she also has been providing consulting services to large global organizations and has extensive experience specializing in organizational diagnostics and employee research. During her tenure she has worked with organizations in helping them to better understand and improve their organizational cultures. Jacki uses tailored organizational measurement techniques to uncover linkages between corporate culture, employee engagement, and business performance. Jacki has worked with HR leadership and executive teams in leading global organizations across industries including financial services, retail, telecommunications and manufacturing. Jacki earned her M.A. in Industrial/Organizational Psychology as well as graduating cum laude from Pace University with a B.A in Psychology.